T&C - Rental Policy
- If items are not returned or are returned damaged there will be a charge for the full replacement cost of the item.
- Reasonable wear to the costume is to be expected and accepted. Damage is considered to have occurred by: tearing, burning, cutting, staining, excessive make-up, removal of buttons, medallions, badges or other kinds of trim. Knee slides are NOT to be performed while in costumes. Articles which are lost or damaged by negligence while in your possession or by improper packing when returning will be charge for replacement cost.
- Costume rental includes laundry fee. If the items require additional cleaning there will be additional charge. Please do not try to clean the item yourself.
- Any alteration and removal of articles is at the sole discretion of Awesome Costume and prior to stipulated date of collection. You are not allowed to engage 3rd party alteration company to amend our costumes. The penalty of this will be forfeiture your refundable deposit and / or an imposed fee.
- Costumes / Accessories should be returned in the same condition they were rent.
- The first day of rental includes the day of collection. Days are calculated including weekends and PH. Unless otherwise arranged with Awesome Costumes.
- One day rental applies to between 10am - 7pm SAME DAY.
- Late return of costumes will be chargeable of SGD$25 per costume set / item per day.
- Rental terms includes bringing our costumes for your overseas event. We do not ship our costumes overseas for rental. Self Collection has to be arranged by yourself. If you require delivery, kindly whatsapp or email us.
Payment / Returnable Deposit:
- The Returnable Deposit is only to secure the rental of the costumes. This does not include the rental fees of the costumes. Rental Fees is the exact same amount as your deposit. Please prepare the rental fee upon collection of costumes.
- Returnable deposit will be refunded when all items are returned in the same condition they were rent. Returnable deposit will be paid back by via PayNow/ Paylah or bank transfer.
As we are operating with the frequent changes in regulations during this Pandemic season, please kindly read and understand our Cancellation/Refund policy. Thank you.
- Cancellation is only valid prior to collection of the costumes. Cancellation can be done up to 7 days before stipulated date of collection for full refund of deposit.
- Any cancellation done 2 days before the stipulated date of collection will result in 50% forfeiture of deposit.
- Any cancellation done 1 day prior to the stipulated date will result in a full forfeiture in deposit.
- No collection of your rental costumes in the stipulated date would result in NO refund of deposit.
- Cancellation has to be made through contacting us via email: email@example.com or phone: 9145 9277/ 8892 7553. In a group receipt, you will only be charged for the costumes cancelled according to the rental period. The rest of the rentals would not be penalized.
- Refund of full deposit is made only when your desired costumes is unavailable, and there are no alternatives for your stipulated date of collection.
- Awesome Costumes ensures all costumes go through thorough laundry before rental. We will not be responsible for any skin irritations, allergies or discomfort.
Awesome Costumes reserved the right to change any terms and conditions at any point without prior notice. We will do the best that we can to provide the best services to our clients, according to the objectives and specifications set between us. We would prefer email confirmations and corresponding rather than verbal agreement.